Movemio · Version 2026-07-29

Movemio platform terms for moving companies

These terms govern the company account, Movemio Pro, digital captures, allowances, billing and general platform use. Separate participation terms apply to Movemio Match.

Platform role

Movemio provides software, structured data, and payment and evidence functions. Movemio is not a moving company, dispatcher, capacity checker, subcontractor broker or dispute-resolution service for performance, damage, cancellation or price changes.

Company account and approval

A company account may be created before all paid functions are enabled. The company provides correct, current and complete company, contact, billing and self-declaration information. Movemio may review accounts, request further evidence, limit functions or refuse access where information is missing, risks exist or platform rules are breached.

Digital captures

The company may perform its own apartment captures through a customer link or an on-site capture. The structured capture supports preparation of the company’s own MatchPlan. Photos are processed only for automated analysis; the company receives structured results and not the uploaded original photos.

A planned on-site visit includes a date and time in 5-minute intervals; an immediate start records the current time to the minute. For a future appointment, the company reserves the visit; Movemio reminds authorised company accounts on the visit day by email with a link to the company workspace. The visit may also be started directly in that workspace. A reserved future appointment may be rescheduled at most twice before it starts. An expected moving day may be entered optionally and is treated as confirmed only after the visit report has been completed.

Customer links are valid for 30 days after sending. Links for reserved on-site visits remain valid for at least 30 days and, for a later date, through the fourteenth calendar day after the visit. The specific expiry date is shown in the product or email. Expiry ends link access without automatically deleting the record or data already entered.

Subscription, allowance and credit

Movemio may offer monthly subscriptions with an included allowance and separately purchasable digital apartment visits. Purchase summaries show the price in CHF, term, renewal, included allowance, additional costs, VAT notice, cancellation rule and payment status. A subscription renews for the displayed term unless it is cancelled in time for the end of the period.

Additional credit is tracked separately, is generally valid for twelve months and is used after the subscription’s included allowance unless the specific purchase summary states otherwise.

Charging, delivery and restoration

A digital apartment visit is charged when the company bindingly sends a customer link, immediately starts an on-site capture or reserves a future on-site visit. The charge occurs at the time of that action; no second charge occurs on the visit day or for an allowed reschedule. The original charge remains when an appointment is rescheduled and is not refunded solely because of rescheduling or non-use. Restoration occurs only where permanent technical non-delivery or a technical error attributable to Movemio is clearly confirmed. Non-opening, non-use, expiry, an incorrect but deliverable address or no customer response does not result in automatic restoration.

Prohibited use

  • No direct contact before authorised release.
  • No circumvention of platform fees, payment logic, allowances, blocks or identity rules.
  • No use of customer, broker or connected accounts for self-referral or sham transactions.
  • No transfer, resale or use of request data outside the specific request.
  • No telephone numbers, emails, domains, QR codes or alternative contact details in text fields that have not been released.
  • No use of digital captures for newsletters, marketing lists, bulk messaging, SMS or WhatsApp campaigns.

Refunds and suspension

Refunds are governed by mandatory law and the specifically confirmed purchase summary. Where Movemio has provided the platform service, there is no refund entitlement because of later customer-company conflicts, failure to win the job, capacity problems or operational performance matters.

Movemio may block functions, payments, captures or accounts where abuse, security risks, privacy breaches, payment issues, false information or circumvention attempts occur.

Privacy and processing on behalf

The company privacy information describes processing for which Movemio is independently responsible. Where Movemio processes data on the company’s instructions, the separate Data Processing Agreement (DPA) forms part of the contractual relationship.

Movemio engages necessary subprocessors under the applicable contract and data-protection terms and remains responsible to the company for their appropriate selection, instruction and oversight and for the promised assistance with privacy rights, security incidents and the end of processing.

Liability limits

Movemio is liable for its own platform services only to the extent mandatorily required by law. The proposing or performing company is responsible for moving services, advice, visits, calculations, subcontractors, availability, damage, cancellation and performance. Mandatory statutory claims remain reserved.